Outdoor on-snow workshop
The title of the Australian outdoor on-snow workshop that I attended was, "APSI Teaching Approach"
Delivered by Nick Jones
This was my first on-snow workshop of Interski 2023 and Nick did a great job explaining and illustrating the Australian Teaching Approach. He clearly presented the 9 lesson essentials, Multimodal Communication and the What, Why & How all of which are underpinned by the APSI Customer Service Model – CARE. And we got plenty of opportunity to put this approach into action with other workshop attendees. It was fun skiing with and getting to know everyone.
Nick's initial point for the workshop was that in Australia their guests have to travel a long way to go skiing and much further than in some other parts of the world. We were tasked with riding the first chairlift of the day with someone we did not know and finding out how far away they were from their local ski area. The answers were, not surprisingly, very varied but the point about this discussion was that the Australian Teaching Approach is structured in a way that ensures that guest experience is everything and that by following a relatively simple model instructors can make sure that the 'experience' is worth the effort of travelling a long distance.
To read the full report of the Australian on-snow workshop and learn more about the:
9 lesson essentials
Multimodal Communication
What, Why & How
APSI Customer Service Model – CARE...
download the Congress ebook report on your favourite reader. This eBook report features 8 countries and includes top takeaways from the event. The report is FREE on my store, Google Play, and Amazon.com where it has been price matched to zero.
About the author
Derek Tate is a ski instructor and director of British Alpine Ski School Chamonix. He is a mental skills coach, positive psychology practitioner and author. His recent books include, "Six Steps for Training the Mind", "Learn, Enjoy, Flow & Grow" and "Transformational Flow Coaching". You can learn more from his author page.
And to listen to Derek's Interski 2023 Review on The Ski Instructor Podcast with host Dave Burrows click on the relevant podcast link: